TruAge Basics
What is TruAge?
TruAge is a revolutionary new digital age-verification
tool that helps you to securely show proof of age when
purchasing age-restricted products. It’s our mission
to unlock a better experience at checkout by
protecting your privacy, securing your personal
information, and making the carding process faster and
easier.
How does TruAge work?
At checkout, TruAge confirms you’re old enough to make
a purchase without revealing your personal
information. Unlike other ID scanning systems, TruAge
extracts only four out of 33+ available data points
from your driver’s license to verify your age: your
driver’s license number, issuing state, expiration
date, and date of birth. Then, TruAge encrypts those
four data points and creates anonymous digital tokens
that verify you are old enough to purchase an
age-restricted product.
TruAge operates in two ways:
-
You can hand your physical ID to the cashier at
checkout and they’ll scan the barcode on the back
using the TruAge system. Because the cashier doesn’t
need to manually enter your information and because
TruAge privatizes and protects your data, this
process is more secure than a traditional ID check.
-
Alternatively, you can use the TruAge app to scan a
unique QR code directly from your phone. When a
cashier scans your QR code from your phone in the
TruAge app, they’ll only see your photo and a
confirmation that you’re of legal age to complete
your purchase—not your name, address, date of birth,
or any other personally identifiable information.
How is TruAge’s driver’s license scan different from
other places that scan my license?
Other ID scanning systems can expose up to 33+
pieces of personally identifiable information
including your full name, address, date of birth,
height, weight, eye color, and so on. These systems
may save or share your information with third
parties, giving you little control over how or where
your information is used. TruAge only extracts four
pieces of information—your driver’s license number,
issuing state, expiration date, and date of birth—to
verify you are of legal age for purchases and then
encrypts those data points as anonymous digital
tokens. That means they’re never visible to the
cashier or retailer, even after checkout. TruAge
does not extract any other information from your
driver’s license.
Where can I use TruAge?
Initially, TruAge will be available in convenience
stores, small grocery stores, and neighborhood
markets. We have plans to expand into medium and
large grocery stores, liquor stores, and mass
retailers, as well as bars, restaurants, and concert
venues.
Find a participating location near you.
Why haven’t I seen TruAge anywhere else?
We’ve selected a handful of stores to launch this
revolutionary new technology, so access to TruAge
may be limited for a while. Once we’re ready to
expand, you can expect to see TruAge across more
regions in the United States, as well as in more
stores and restaurants.
Why would I want to use the TruAge app?
TruAge makes checking out with age-restricted
purchases faster, safer, and smarter. With the app,
you can verify your age using a unique digital QR
code that keeps your personal information private—no
more fumbling with your wallet to find your ID and
no more handing over your physical ID to have a
cashier manually review or enter your information.
Unlike other ID scanning systems, TruAge extracts
minimal data to confirm your age and then encrypts
that information, creating an anonymous digital
token that ensures you stay anonymous and secure
with every purchase.
If I always have my physical ID on me, why do I need
the TruAge app?
TruAge protects your personal information better
than other forms of age verification, whether a
cashier scans your physical driver’s license or you
use the TruAge app. Because the TruAge system is
built into your checkout experience, you don’t have
to use the app to ensure that your personal
information remains private. But with the app,
they’ll only see your photo and a confirmation that
you’re of legal age to complete your purchase, which
offers an additional layer of privacy protection.
Using the TruAge App
Where can I download the TruAge app?
The TruAge app is available from both the App
Store and Google Play Store.
How much does the TruAge app cost?
The TruAge app is free app available in both the
App Store and Google Play Store.
What if I don’t have internet access?
You can still use the app without internet access,
but you will need to load the app when you have
internet access prior to checking out. Once you’ve
loaded your unique QR code in the app and have it
ready to scan, you’ll be able to check out without
any issue.
In the event you’re unable to access the internet
or app, you can have the cashier scan your
physical driver’s license, which still gives you
the convenience, safety, and security benefits of
TruAge over traditional ID-scanning systems or
manual entry methods.
Does the app work with all cell phones?
The TruAge app works with any cellphone that has
access to the internet and can download
applications.
Privacy & Security
How do I know I can trust TruAge with my personal
data?
Because we don’t capture any data elements other
than your driver’s license number, issuing state,
expiration date, and date of birth—and even that
information is secured with the creation of your
anonymous TruAge digital token.
What information is captured when you scan my
license?
TruAge verifies only the information it needs—your
driver’s license number, issuing state, expiration
date, and date of birth—to ensure you’re old enough
to make an age-restricted purchase. TruAge never
extracts any additional data from your driver’s
license or ID and never shares any personally
identifiable information with any other parties.
Are you tracking my purchases?
TruAge confirms you’re of legal age to complete an
age-restricted purchase and confirms you are
eligible to purchase a specific product but does not
track your personal information in relation to your
purchases.
Some states and/or products set maximum volume
limits on what can be sold to any individual over a
specific period of time. When required, the TruAge
system tracks the number of items purchased and will
not allow purchase if you’ve reached your maximum
for that time period or product, as set by state
and/or federal regulations. TruAge never shares any
personal information like your name, address,
height, weight, and so on because they are not
extracted.
What happens to the data you do capture?
TruAge encrypts your data points and then protects
them even further by creating anonymous tokens.
These anonymous tokens cannot be traced back to you
without legal authorization from a court-issued
subpoena. Neither retailers nor cashiers retain any
of the extracted information.
TruAge confirms your eligibility to purchase
age-restricted products with the retailer and, where
required by law, the product manufacturer, so that
you can buy the product. Other than that, your
information remains private and secure.
Never. Because we don’t store any personal
information, there’s nothing to sell.
Should I be worried about identity theft?
TruAge makes identity theft extremely difficult in
comparison to existing proof-of-age methods. No
personal information is transmitted during a
purchase, so there’s nothing to steal.
What happens if my phone gets hacked or stolen?
Your personal information can’t be viewed if your
phone is hacked or stolen. None of your driver’s
license information is stored within the TruAge
app—only an encrypted, anonymized token and an image
of your face are accessible.
