TruAge, Vice President, Technology & Operations

About Us

TruAge is a secure digital age-verification system designed to make the purchase of age- restricted products safer, smarter, and faster. TruAge was developed by NACS, the global trade association representing the convenience store industry, and Conexxus, its standards- setting partner. Its goal is to ensure age verification is more accurate, efficient, and secure at all points of sale, reducing liability and risk and protecting customers’ privacy while keeping these items out of the hands of minors. The age-verification program is free to retailers, consumers, and point-of-sale (POS) providers to ensure access and to help facilitate broad, nationwide adoption of the program. For more information, visit www.mytruage.org or follow TruAge Solutions on LinkedIn and Facebook.

Position Overview

TruAge is led by a small, experienced team of industry professionals and is directed by an appointed board of consumer product companies and retailers. It is currently in the “start-up” phase, which brings an exciting opportunity for team members at all levels to participate in new market development, product innovation, and channel growth. This is a unique opportunity perfectly suited for the entrepreneurial spirit!

Reporting to the CEO of TruAge, the Vice President, Technology & Operations will be a key member of the nimble TruAge team. The position requires an experienced “builder” who thrives on the challenge of creating from the ground up, equally comfortable with strategy and tactical problem solving.  This position will be responsible for developing solutions for and driving the integration of the organization with key point-of-sale vendors across all retail channels.  In addition, this role will establish and manage all retailer and customer technical support.  This role will be heavily involved in the technological advancement and operational excellence of the company. This leadership position is envisioned to have 2 direct reports.

Scope of Core Responsibilities

• Responsible for point-of-sale outreach, education, and implementation.
• Manage all technical relationships.
• Tech Strategy / Prioritization / Troubleshooting
• Responsible for all pipeline/funnel management that seamlessly moves POS providers and retailers through the exploratory, testing and activation process for the company.
• Establish and manage Level 1 and Level 2 technical support for both retailers and consumers.
• Drive company’s product innovation and roadmap; including but not limited to: in-channel and out-channel expansion, self-checkout, delivery, online purchases, and loyalty program integration.
• Selection and integration of new and existing tech across the organization.
• Collaborate with all members of the organization to ensure alignment and ensure organizational mission.
• Develop analytical tools to monitor usage rate, retailer and consumer satisfaction, and complication resolution timeframe.
• Responsible for the day-to-day operation of product while also looking for continued ways to improve implementation, ease of use, and retailer/consumer adoption.
• Accountable for identifying current and emerging markets for implementation.

Required Experience, Knowledge, and Skills

• Bachelor’s of Information Technology, Software Engineering, Computer Science or similar discipline; MBA is a plus.
• Experience working with point-of-sale systems (POS), as well as B2B and B2C customer support services.
• Entrepreneurial spirit.
• Emerging market experience/implementation strongly preferred.
• Capable of working both independently and in collaboration with company leaders.
• Solution-oriented self-starter.
• Must be energetic, enthusiastic, and bring a positive attitude.
• Excellent analytical and abstract reasoning skills, and excellent organizational skills.